Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to start a return
To request a return, please contact us at info@somnoia.com.
If your return is accepted, we will provide instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item). Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, contact us at info@somnoia.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take up to 15 additional business days for your bank or credit card provider to process and post the refund.
If more than this time has passed since your return was approved, please contact us at info@somnoia.com.
